Privacy Policy for Luxora Solutions
1. Introduction
Welcome to Luxora Solutions (“we,” “our,” “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of our website, https://luxorasolutions.net/ (the “Site”), and the services we provide (collectively, the “Services”).
This Privacy Policy applies to personal information we collect through our Site. By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Information We Collect
We collect information to provide and improve our Services. The types of information we collect can be broken down into two main categories:
a) Information You Provide to Us Directly:
— Contact Information: When you fill out a contact form, request a consultation, or otherwise communicate with us, you may provide us with your name, email address, phone number, company name, and the content of your message.
— Newsletter/Marketing Information: If you subscribe to our newsletter or mailing list, we collect your email address.
— Account Information: If you create an account with us, we may collect your name, email address, password, and other profile information.
b) Information We Collect Automatically:
When you visit and interact with our Site, we may automatically collect certain information about your device and your usage of our Site.
— Log and Usage Data: This includes information such as your IP address, browser type and version, operating system, pages you viewed on our Site, the time and date of your visit, the time spent on those pages, and other diagnostic data.
— Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and store certain information. Cookies are small files stored on your device that help us improve our Services and your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
3. How We Use Your Information
We use the information we collect for various purposes, including:
— To Provide and Maintain our Service: To operate our Site and deliver the services you have requested.
— To Communicate with You: To respond to your inquiries, comments, and questions. To send you service updates, security alerts, and administrative messages.
— For Marketing and Promotions: To send you newsletters, promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in our emails or by contacting us directly.
— To Improve our Services: To understand how users interact with our Site, to monitor and analyze trends, and for research and development purposes.
— To Ensure Security: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
— For Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements and policies.
4. How We Share and Disclose Information
We do not sell your personal information. We may share your information in the following circumstances:
— With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as website hosting, data analysis, email delivery (e.g., Mailchimp), and analytics services (e.g., Google Analytics). These service providers only have access to your information to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
— For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
— For Legal Reasons: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
—With Your Consent: We may disclose your personal information for any other purpose with your consent.
5. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located in the European Economic Area (EEA), the UK, or Switzerland, this means your personal information may be transferred outside of these regions. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and appropriate safeguards are in place, such as Standard Contractual Clauses.
6. Data Security
We use a combination of administrative, technical, and physical security measures to protect your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
— The right to access: You have the right to request copies of your personal data.
— The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
— The right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
— The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
— The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
— The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.
9. Specific Provisions for California Residents (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section supplements the information contained in this Privacy Policy. We do not “sell” or “share” (for cross-context behavioral advertising) your personal information as those terms are defined under the CCPA/CPRA. You have the right to know, delete, and correct your personal information. To exercise these rights, please contact us.
10. Children's Privacy
Our Service is not intended for use by anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
11. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Luxora Solutions
Email: [email protected]
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Website: https://luxorasolutions.net/contact